Admin cum Operations Executive

About the job

VersaForge is an SEO and digital growth agency serving clients across the US, UK and Canada in more than sixteen industries. Behind every ranking we win and every campaign we ship, there is an operational engine that has to run cleanly - and that engine is the Admin cum Operations Executive.

This is not a passive desk job. You are the person the whole company relies on to keep things moving: making sure a client onboarding does not stall, that a delivery deadline is not missed because someone was not looped in, that a domain or hosting renewal does not lapse, and that management always has an accurate, current picture of what is happening across the agency. When something is unclear, people come to you. When something needs organising, it lands on your desk. When something is about to fall through a gap, you catch it before it does.

A typical day moves fast and varies widely. In the morning you might coordinate a new client onboarding - collecting access, setting up the project record, and briefing the delivery team. Mid-day you could be updating trackers, chasing an action item from yesterday's meeting, or preparing a status report for the founder. In the afternoon you might handle a vendor renewal, help a new team member find their footing, or tidy an SOP so the next person can follow it without asking. No two days are identical, and that variety is the point.

This role gives you a rare, complete view of how a modern digital agency actually operates - across SEO delivery, sales, client servicing, finance-adjacent admin and team coordination. For someone who wants to grow into an operations manager or an office/agency manager, there is no faster way to learn the whole machine than to be the person who keeps it running.

We are looking for someone genuinely organised - not just tidy, but systematically reliable - who communicates clearly, stays calm when several things need attention at once, and takes quiet pride in being the person others can depend on. If you are the sort who cannot rest while a loose end is dangling, you will fit here.

Responsibilities

• Coordinate daily operations across the delivery, sales and support teams, keeping work flowing and blockers surfaced early.
• Own client onboarding logistics: collect access and assets, create the project record, and brief the delivery team so nothing is missed.
• Maintain and keep current all trackers, SOPs, client records and internal documentation so the whole team works from one source of truth.
• Schedule meetings, manage calendars, take clear notes, and drive follow-up on every action item to completion.
• Manage vendor, subscription, domain and hosting renewals so nothing lapses unexpectedly.
• Support onboarding of new team members - accounts, access, orientation and early guidance.
• Prepare clear, accurate operational and status reports for management on a regular cadence.
• Act as the reliable coordination point between teams, clients and leadership, chasing information and closing gaps proactively.

About the team

You will join the Operations team - the small, dependable core that every other team at VersaForge leans on. We keep the agency organised, on schedule and audit-ready so our SEO, content, design and strategy specialists can focus entirely on delivering results for clients. We value reliability over noise, and we treat good operations as a genuine competitive advantage, not an afterthought.

What we offer

• A central role with visibility across the entire business - you see how everything connects.
• Direct mentorship from leadership and a clear path toward operations or agency management.
• Exposure to international client operations and modern agency tooling.
• A collaborative, low-ego team that genuinely values initiative and dependability.
• Stable, full-time work in a growing agency where good operators are highly valued.